Terms & Conditions

All bookings are made with Koh Phangan Pavilions (“The Provider”). The payment of any deposit for the rental rate shall be taken as confirmation of acceptance of the following conditions.


1.1 Provisional Confirmation of Availability and Rates

Bookings are on a ‘first-come, first-served’ basis and are for a minimum number of nights as specified in the confirmation of availability and which will vary from season to season.

“The Provider” reserves the right to decline a booking without giving any reason.

1.2 Exclusions & Additional Charges

Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc.) or replacement of breakage’s.
 Fair wear and tear accepted.

1.3 Payment

Reservations will be charged in full amount immediately at time of booking.

At the time of booking a contract comes into existence, “The Provider” reserves the right to increase or decrease the agreed prices. No contract will exist with “The Provider” until receipt of funds.

If funds are not received within 3 banking days the reservation shall be deemed to have been cancelled and “The Provider” reserves the right to allocate the property to another client.

Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.


Payments will be made via our website.

If “The Provider” does not receive the payment within 3 days of the booking being made, “The Provider” reserves the right to cancel the booking and cancellation charges will apply.


If it becomes necessary to cancel all or any part of the booking, “The Provider” must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing:

If cancelled or modified up to 30 days before date of arrival, 100 per cent of the first night will be charged. If cancelled or modified up to 15 days before date of arrival, 100 per cent of the first 3 nights’ accommodation will be charged. If cancelled or modified up to 7 days before date of arrival or in case of no-show, the total price of the reservation will be charged.

If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.
 Any change to the original reservation is subject to the approval of “The Provider”.

Early departure penalty will be subject to negotiation with the local Manager.


Guests should assume that the Check In Time is 2:00pm and Check Out time is 11.00 am (early arrival and late departure will depend upon availability of the property at the time of arrival or departure).

The Client is responsible for ensuring their correct arrival details (flight numbers etc) whether a transfer is part of the “The Provider” service, or not.


Though it is unlikely that “The Provider” will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the property as booked, “The Provider” shall reserve the right to cancel the reservation.

For example, but not inclusive, if the property is damaged or rendered unusable “The Provider” will endeavour to locate the client to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, “The Provider” will cancel the booking and refund in full the amount paid to “The Provider” for the property. “The Provider” shall not be liable for any further obligations or claims by the client.


Only those persons stipulated in the booking details may reside at the property as Guests. Please notify us as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized in writing.

Should “The Provider’s” local manager find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the property “The Provider” may, at its absolute discretion, ask the extra person or persons to either pay the applicable additional charge as per the published rate or to vacate the property forthwith.

No camping is permitted in the property grounds.

“The Provider” regrets that no pets are allowed on the entire property.


A security deposit will be required by “The Provider” at check in. The deposit may be paid with cash or a valid credit card. This is to cover the cost of any loss, damage or breakage’s during the rental period of the property or its contents. It may also be used to cover the cost of other services.

We accept Visa, MasterCard and Amex.

The deposit will be returned to the client at the time of departure, less any liable payments.


It is a mandatory condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

“The Provider” or the owners of the rented property or the local manager are held harmless by you and your party against all claims including any accidents related to the use of the property facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

“The Provider” shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of “The Provider” control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.

By acceptance of this contract it is assumed by “The Provider” that this requirement has and will be complied with in full.


The property description as provided by “The Provider”, on the website and elsewhere, is made in good faith.

“The Provider” accepts no responsibility for any modifications made which are not mentioned on the property website or anywhere else i.e. a third party agent web site. “The Provider”, the owners and/or the local manager cannot be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly.

If there are any problems during your stay at the property, which could not be solved by dealing directly with the local manager, you must contact “The Provider” immediately and “The Provider” will use its best endeavours to rectify the situation. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments. “The Provider” will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems beyond its control.

Any complaints must be notified to the local manager and/or “The Provider” within 24 hours of the occurrence giving rise to the complaint, and must then be notified in writing to “The Provider” before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to “The Provider” within 14 days of the completion of the rental period. If the property is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the “The Provider”, the property owners or the local manager.


The person paying the deposit for the rental period is responsible for the correct and appropriate behaviour of the Guests staying at the property. Should any member of the party behave in a manner considered inappropriate, either “The Provider”, the owners or the local manager may at their absolute discretion ask the offending guest or guests to vacate the property forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either “The Provider”, the owners or the local manager.

10.1 Smoking

Smoking is prohibited anywhere on site with the exception of our designated smoking area. The ‘site’ includes apartments, bathrooms, bedrooms, balconies, walkways, steps, pool area, Whispering Palms Lounge and parking areas. Should any member of the party be found to have smoked in any non-designated area a fine of 10,000 THB will be payable and “The Provider”, the owners or the local manager may at their absolute discretion ask the offending guest or guests to vacate the property forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either “The Provider”, the owners or the local manager.


The services of some staff may be included at the property (i.e. manager, housekeeper, gardener, handyman). Additional services such as those of Thai chef and/or drivers can be sourced in advance or on site upon request, although such services cannot be guaranteed and depend on availability.

We recommend the Guests provide as much notice as possible, especially during peak holiday seasons and we shall try to assist. “The Provider” or the local manager can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred directly to the local manager.


Linen and towels are provided at the property. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges. Limited laundry facilities exist on site and charges are made per weight. Outside services are also available for a small service charge and must be paid at the time incurred or latest at the time of departure.


Personal safes are provided at the property. It is strongly recommended that they are used to store valuable items such as passports, laptop computers, cash, traveller’s cheques, mobile phones, cameras etc.

Any valuables left at the property are the guest’s sole responsibility. Neither “The Provider” nor the owners nor the staff or the local manager can be held responsible for any loss or damage of personal property. It is advised that Guests ensure that all doors and windows remain locked at night to avoid any temptation.


As part of this agreement Guests are required to take due care when residing at the property and be especially watchful of children playing in the gardens, near the entrance from the main road and in or near the pool.

Furthermore Guests are advised not to enter the apartments when wet from swimming as the floors can become slippery. Damage or injury arising as a result shall not be the responsibility of “The Provider”, the owners or the local manager in any way whatsoever.


These conditions and any contract to which they apply are governed in all respects by the law and the courts of the Kingdom of Thailand and only they shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.


In line with our corporate and social responsibility we reserve the sole and exclusive right to request any guest to vacate a property in case of:

  • Behaviour that has the potential or is actually risky or poses a real or potential danger to the safety of guests, customers and/or other visitors or employees of Koh Phangan Pavilions.
  • The use of offensive or insulting language towards other guests, visitors and employees.
  • Offensive or inappropriate behaviour, or actual or potentially illegal, including but not limited to cases of physical contact without consent, openly immoral acts, provocation, vandalism against property owned by other travellers, guests and/or visitors to Koh Phangan Pavilions, proven theft, use of false identification, encouraging or facilitating consumption of alcohol by minors, and possession and/or use of illegal substances/items such as drugs.
  • Rude or conflictive behaviour towards other guests, employees, or visitors to Koh Phangan Pavilions, threatening the harmony and normal operation of the facilities, such as, but not limited to, the use of stereo equipment or radios at high volume in apartments.
  • Behaviour that threatens the peaceful atmosphere sought after at Koh Phangan Pavilions, such as, but not limited to, the use of music in social areas such as the pool and lounge areas.
  • Failure to comply with applicable laws, in particular those related to sexual exploitation of children in tourism

No refund would be applicable.


I/We agree to the above conditions and do hereby agree to the application of the above Terms and Conditions to our reservation.

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